COVID-19 Resources

A full list of trusted resources from the Mayor’s Office and MPHD is available at covid19.nashviille.gov.

The COVID19 Hotline is 615-862-7777, available 7am-7pm, every day of the week.

The TN Department of Health Hotline is 1-833-556-2476 or 877-857-2945.
These lines are staffed 10:00 a.m. – 10:00 p.m. CDT daily.

Call 211 or 800.318.9335 (operated by United Way) for help with food, rent, social services, and any concerns about lost wages.  You can also search the online database of community resources here: http://tn211.mycommunitypt.com/.

Call 311 or click on the hubNashville link for any ongoing Metro-related issues, including if you want to anonymously report anyone who is not following the Safer At Home order or Phase stages, such as gatherings in more than 10 people, lack of facemask, and within six feet of each other.

Help for Senior Citizens: Please call FiftyForward at 615-743-3416, who can assist with food delivery, prescription assistance, case management and more for older adults in need of assistance.

Help for small business owners from the U.S. Small Business Association (SBA):

  • Economic Injury Disaster Loan assistance. Small businesses and non-profits experiencing economic injury as a result of COVID-19 are eligible to apply for up to $2M in disaster loan assistance. Click here to download the paper application to see what information is needed before applying online. 
    • For additional information, please contact the SBA disaster assistance customer service center. Call 1-800-659-2955 (TTY: 1-800-877-8339) or email disastercustomerservice@sba.gov for more information or visit SBA.gov/disaster for more information.
    • Also check out this helpful guide from USA Today.
  • The Paycheck Protection Program (PPP) is designed as a direct incentive for small businesses and non-profits with less than 500 employees (including sole proprietorships, independent contractors and self-employed persons) to keep their workers on the payroll. The SBA will forgive loans if all employees are kept on the payroll for eight weeks and the money is used for payroll, rent, mortgage interest, or utilities. The PPP will be available through June 30, 2020.

Help for individuals:

  • Apply for Tennessee Unemployment Compensation (TUC) benefits online.
    • Remember you MUST re-certify online each Sunday.
    • You can check the status of your claim on your dashboard at Jobs4TN.gov.
    • The maximum weekly benefit in TN is $275 before federal taxes are deducted.
    • If you are still employed but your hours have been reduced, you may still be eligible for TUC. Furloughed or temporary laid-off employees qualify as do session musicians, gig workers, artists, barbers/stylists, and others who have had their hours reduced. Double check to see if your employer filed a claim on your behalf before filing an individual claim.
    • Turnaround time from application to receiving a payment is 21 days or less.
    • For answers to FAQs, click here. Customer service representatives are available for any questions Monday-Friday from 7am-7pm, Saturday-Sunday from 8am-4:30pm at (844) 224-5818. Online applications can be completed 24/7.
  • The Pandemic Unemployment Assistance (PUA) is a program that temporarily expands unemployment insurance eligibility to self-employed workers, freelancers, independent contractors, and part-time workers impacted by the coronavirus pandemic in 2020.  Under PUA, access to unemployment benefits are extended outside the unemployment trust fund and determinations are made based on your income from September 2018 to October 2019.
    • If you are self-employed or an independent contractor, follow these instructions to file. You may receive a message stating that you do not qualify for unemployment, but the TN Dept. of Labor will re-enter your application information once the self-employment filing process is finalized.
  • The Federal Pandemic Unemployment Compensation (FPUC) is an emergency program designed to INCREASE TUC or PUA benefits by $600 per week. If you qualify for $1 of either, you can receive the full $600 weekly PUA benefit thru July 31, 2020.
  • After applying, you will receive the initial funds from PUA or TUC first, and then the FPUC benefit will likely follow.  The new additional $600 unemployment benefit will be distributed retroactively, with the first payable week the one that ended April 4.

Help for families:

  • Apply for Emergency Cash Assistance, which provides two monthly cash payments to families that were employed as of March 11, 2020 and have lost a job or at least 50% of their earned income due to the COVID-19 emergency. Beginning 10 A.M. on Thursday, March 26, they can apply online for up to two months of emergency cash assistance. This money is funded by the Temporary Assistance for Needy Families (TANF) program and provides:

    • $500 for a household of 1 to 2 persons.
    • $750 for a household of 3 to 4 persons.
    • $1000 for a household with 5 or more persons.

This assistance is available in addition to any unemployment benefits individuals in the family may be receiving.

To be eligible, families must have been employed as of March 11, 2020 but have since then lost` employment or at least 50% of their earned income due to the COVID-19 emergency, include a child under the age of 18 or a pregnant woman, have a valid Social Security Number, must not have resources exceeding $2,000, and the gross and/or unearned monthly income may not exceed 85% of the State’s Median Income that’s currently:

  • Gross Monthly Income of $2,696 for a household of one.
  • Gross Monthly Income of $3,526 for a household of two.
  • Gross Monthly Income of $4,356 for a household of three.
  • Gross Monthly Income of $5,185 for a household of four.
  • Gross Monthly Income of $6,015 for a household of five.

The TANF program is a federal workforce development and employment program emphasizing work, training, and personal responsibility. It is temporary and has a primary focus on gaining self-sufficiency through employment. Existing TANF customers receiving Families First benefits will be eligible to apply for this emergency cash assistance.

To apply, visit https://www.tn.gov/humanservices.html. For additional information, call (615) 313-4700.

Help for individuals or families:

  • The Metro Social Services office will remain open with abbreviated walk-in hours from 9 a.m. to 1 p.m. and check their webpage, FB, and Twitter for weekly updates.
  • The Metro Action Commission (MAC) will be open for regular in-person business hours Monday through Friday from 8am-4:30pm at 800 2nd. Avenue North. MAC has programs that help with rent, mortgage, and utility payments and rental deposits.
    • If applying for help with your utility payment and you are not able to walk in, the application is available on the MAC webpage. Applications are available also by mail, email or faxed to you by calling 615-862-8860, Ext 70100 or by requesting via email at metro.action@nashville.gov.

The Nashville Chamber of Commerce website has assembled a goldmine of helpful resources, including information about:

For help with paying bills, day care, free legal services, and other assistance, 
visit www.needhelppayingbills.com/html/tennessee_assistance_programs.html.

Visit Music City has also assembled a fantastic list of Residential, Labor, & Job Services for individuals and businesses impacted, INCLUDING A LIST OF BUSINESSES WHO ARE CURRENTLY HIRING.  Jobs4TN also posts job listings here.

Resources at-a-glance:

Nashville Small Business Task Force (SBTF):

On March 24, Vice Mayor Jim Shulman, in partnership with Mayor John Cooper and the Metro Council, announced the formation of a SBTF to address the issues facing small businesses in Metro Nashville/Davidson County that have been affected by COVID-19 and the March 3rd tornadoes.

Metro Councilmember At-Large Steve Glover and Community Leader Cristina Allen will serve as the co-chairs. Twenty-four (24) committee members have agreed to serve. These individuals represent the diversity of Nashville’s business environment, including hospitality, retail, services, construction, manufacturing, creative/music, healthcare, real estate, and finance.

The SBTF goals will be to aid and assist small businesses with their financial stability as Nashville goes through two separate crises. The plan is targeted to be finalized in mid-April. Visit www.sbtfnashville.com for tons of helpful resources and information for small businesses.

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